SHIPPING & RETURNS
We offer free shipping on orders over $150.
For orders under $150 shipping is a flat rate of $10
For New Zealand orders, your order should arrive between 1 - 3 working days. If your order has not arrived within 5 working days please contact us.
You can reach us by email or phone: firstname.lastname@example.org 021332649
Returns and Exchanges
If you’re looking to return or exchange your order, we’re here to help! We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit or a different product.
Please note the following exceptions to our return or exchange policy:
Discounted or sale items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
Items cannot be returned after 14 days of receiving your order
Proof of purchase needs to be provided to initiate a return or exchange
If the product is faulty, we can offer a refund within 30 days of receiving your order.
Products that are not eligible for returns and exchanges:
Patterns and Books
Discounted and Sale Items
To initiate a return or exchange, please come in store with your order and proof of purchase, or for online orders, send an email to email@example.com for more information on how to initiate a return or exchange. Please note that all return shipping costs will need to be covered by the customer.
Details for returns and exchanges:
The Good Yarn Store
The Depot, Shop 3, 715 Pollen Street, Thames 3500