SHIPPING & RETURNS

Shipping

New Zealand:

We offer free shipping on orders over $150.

For orders under $150 shipping is a flat rate of $10

For New Zealand orders, your order should arrive between 1 - 3 working days. If your order has not arrived within 5 working days please contact us.

You can reach us by email or phone: info@thegoodyarnstore.co.nz 021332649

 

Returns and Exchanges

If you’re looking to return or exchange your order, we’re here to help! We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit or a different product.

 

Please note the following exceptions to our return or exchange policy:

  • Discounted or sale items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use

  • Items cannot be returned after 14 days of receiving your order

  • Proof of purchase needs to be provided to initiate a return or exchange

  • If the product is faulty, we can offer a refund within 30 days of receiving your order.

 

Products that are not eligible for returns and exchanges:

  • Wool wash

  • Patterns and Books

  • Discounted and Sale Items

  • Hand knits

 

To initiate a return or exchange, please come in store with your order and proof of purchase, or for online orders, send an email to info@thegoodyarnstore.co.nz for more information on how to initiate a return or exchange. Please note that all return shipping costs will need to be covered by the customer.

 

Details for returns and exchanges:

The Good Yarn Store

The Depot, Shop 3, 715 Pollen Street, Thames 3500

021332649

info@thegoodyarnstore.co.nz